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XChange NexGen 2026

Orlando · 18-20 October 2026 · Hyatt Regency Grand Cypress

Three days at the Hyatt Regency Grand Cypress in Orlando for services-led, cloud-focused MSPs, built around peer boardrooms, keynotes and the Solutions Pavilion. Here's the agenda by person, the receptions, hotels nearby and how to get there.

The agenda

Who should go to what

Every session, day by day, tagged for the person it suits: your sales lead, your tech lead, your second in command (2IC), or the whole team. Tap a name to see just their day.

Tap + My day on the sessions you want, then add them to Outlook, Google or Apple Calendar.

Tags show who each session suits: Sales your sales lead, Tech your tech lead, 2IC your second in command, Everyone the whole team. ★ Featured: the keynotes and the sessions led by people in our preview. Agenda from the organiser's app, checked 14 October 2026.

Saturday 17 October

  1. 18:30to 20:30SocialChannel@Work Project - Rise Against Hunger (Registration Required)Windsong Ballroom 3-4SalesTech2IC

Sunday 18 October

  1. 13:00to 13:20KeynoteXChange NexGen 2026 Solution Provider Orientation & Opening RemarksTracy FischerGrand Cypress Ballroom A-FEveryone
  2. 13:20to 14:00Keynote★ FeaturedOpening Keynote - Stay Ready for What's Next - How to Build Agile Teams that Thrive When Everything's ChangingJohnny QuinnGrand Cypress Ballroom A-FEveryone
  3. 14:00to 14:30KeynoteSponsored Keynote - Halo - How Halo's Top 100 Customers Use Halo to Automate Service to CustomersTim Barton-WinesGrand Cypress Ballroom A-FEveryone
  4. 14:30to 14:45Keynote★ FeaturedKeynote - GTIA - Navigating What's Next - Cybersecurity Awareness in a Changing ChannelLisa PersonGrand Cypress Ballroom A-FEveryone
  5. 15:00to 17:30ExhibitionBoardroom AppointmentsSee personalised agendaEveryone
  6. 17:45to 18:15TalkExecutive Session - MSP ScorecardTonya PetrozziGrand Cypress Ballroom G2IC
  7. 17:45to 18:15TalkExecutive Session - Maximizing Seller Value Leading Up to an ExitJay JungGrand Cypress Ballroom H2IC
  8. 17:45to 18:15TalkExecutive Session - Shadow AI in SMBs - How MSPs Put Guardrails on AI Without Slowing the BusinessCorey KirkendollGrand Cypress Ballroom ITech2IC
  9. 18:15to 19:15SocialWelcome ReceptionGrand Cypress Portico & TerraceEveryone

Monday 19 October

  1. 06:15to 07:00SocialOptional - NexGen Walk & Fun Run (1-Mile Walk or 3-Mile Run)Grand Cypress Ballroom FoyerSalesTech2IC
  2. 07:15to 08:15PanelBreakfast Meet-Up - Why Should Your Customers Care About InfraGard? (Must Register in Advance)Michael Goldstein, Travis WoodsWindsong Ballroom 1Sales2IC
  3. 08:30to 08:40KeynoteNexGen Morning RemarksBill JonesGrand Cypress Ballroom A-FEveryone
  4. 08:40to 09:20Panel★ FeaturedNexGen Keynote Panel - So, You've Talked To Your Clients About AI. Now What?CJ Fairfield, John Douglass, Tim Harper, Seth KilanderGrand Cypress Ballroom A-FEveryone
  5. 09:20to 09:50KeynoteSponsored Keynote - ThreatLocker - How To Defend Against Hidden Risks Of AI Tools In The WorkplaceDanny JenkinsGrand Cypress Ballroom A-FEveryone
  6. 09:50to 10:05KeynoteSponsored Keynote - Kaseya - From AI Hype to Autonomous IT - How MSPs Turn Expectations into MarginsMiles WalkerGrand Cypress Ballroom A-FEveryone
  7. 10:20to 12:05ExhibitionBoardroom AppointmentsSee personalised agendaEveryone
  8. 12:20to 12:35TalkTech Talk - Kipling Secure - Who's Securing Your Clients' AI Agents? An MSP PlaybookSaurabh SandhirGrand Cypress Ballroom GTech
  9. 12:20to 12:35TalkTech Talk - Moovila - Your Projects Are Eating Your MarginsMike PsenkaGrand Cypress Ballroom H2IC
  10. 12:20to 12:35TalkTech Talk - Barracuda - From Identity Protection to Profit - Building a Modern IAM & PAM PracticeEric PetersonGrand Cypress Ballroom ITechSales
  11. 14:00to 14:15TalkTech Talk - WatchGuard - Illuminating Shadow AIMarc LaliberteGrand Cypress Ballroom GTech
  12. 14:00to 14:15TalkTech Talk - Slide - Rethinking Backup in the Age of AIKelly FyffeGrand Cypress Ballroom HTech
  13. 14:00to 14:15TalkTech Talk - Calero - You Can See the Bill. Can You See the Usage?Todd SmithGrand Cypress Ballroom I2ICTech
  14. 14:30to 15:45ExhibitionBoardroom AppointmentsSee personalised agendaEveryone
  15. 16:00to 16:05KeynoteNexGen Afternoon RemarksCody SavoieGrand Cypress Ballroom A-FEveryone
  16. 16:05to 16:40Keynote★ FeaturedKeynote - My MSP Story - Building an MSP, a Community, and a LegacyPaco LebronGrand Cypress Ballroom A-FEveryone
  17. 16:40to 17:10PanelSponsored Keynote - OpenText Cybersecurity - AI Escaped The Lab And Showed Up At The Help DeskJason Myers, Nathan Ostrowski, Danny Perry, Brian RuschmanGrand Cypress Ballroom A-FEveryone
  18. 17:15to 19:15ExhibitionSolutions Pavilion & ReceptionWindsong Ballroom 5-12Everyone
  19. 19:00to 19:15SocialSolutions Pavilion Raffle DrawingWindsong Ballroom 5-12Everyone

Tuesday 20 October

  1. 07:15to 08:15PanelBreakfast Meet-up - What's Next for the MSP? Future-Proofing Your Business Model (Must Register in Advance)Jason Ulm, Zac PaulsonWindsong Ballroom 12ICSales
  2. 08:30to 08:35KeynoteNexGen Morning RemarksTracy FischerGrand Cypress Ballroom A-FEveryone
  3. 08:35to 09:15Keynote★ FeaturedNexGen Keynote - AI and the New Dawn of the Industry: Unlock the Power of Artificial Intelligence to Transform Your BusinessShawn DuBravacGrand Cypress Ballroom A-FEveryone
  4. 09:15to 09:30KeynoteSponsored Keynote - Sophos - The Cybersecurity Poverty Line - The Future MSP Is Built NowTomi VuorioGrand Cypress Ballroom A-FEveryone
  5. 09:30to 09:45KeynoteSponsored Keynote - Petra Security - How AI is Making MFA Bypass & Token Theft Significantly Harder to DetectNathan OstrowskiGrand Cypress Ballroom A-FEveryone
  6. 09:45to 10:00KeynoteSponsored Keynote - TrendAI - Outpacing Discovery: Virtual Patching and Safe AI Adoption in the Frontier EraNicholas RussoGrand Cypress Ballroom A-FEveryone
  7. 10:00to 10:10TalkSponsor Spotlight - Lexful - The Silent Margin Killer - Why MSP Documentation Needs an AI-Native RethinkMatt BernacchiGrand Cypress Ballroom A-FEveryone
  8. 10:25to 12:15ExhibitionBoardroom AppointmentsSee personalised agendaEveryone
  9. 12:30to 12:45TalkTech Talk - Cynomi - Can the Business Keep Running? A Field CISO's Approach to BIA & BCPJack ThompsonGrand Cypress Ballroom GTech2IC
  10. 12:30to 12:45TalkTech Talk - Cavelo - AI Is Already Inside Your Customers. AI Governance Isn't. That Gap Is Your Next Managed ServiceLarry MeadorGrand Cypress Ballroom HSalesTech
  11. 12:30to 12:45TalkTech Talk - TruNova - How Much of AI Belongs in an MSP's Recurring Model?Ole GjerdeGrand Cypress Ballroom I2ICSales
  12. 13:45to 14:30ExhibitionSolutions PavilionWindsong Ballroom 5-12Everyone
  13. 14:45to 15:00TalkTech Talk - Infoblox - AI vs. the Attack Surface - From DNS Threats to Brand ImpersonationChris UssermanGrand Cypress Ballroom GTech
  14. 14:45to 15:00TalkTech Talk - Field Effect - AI Exposed: How Local AI Really WorksTed RaymondGrand Cypress Ballroom HTech
  15. 15:15to 15:45TalkExecutive Session - How to Stop a Bullet with AINathan PhinneyGrand Cypress Ballroom G2ICTech
  16. 15:15to 15:45TalkExecutive Session - Beyond the Firewall - Why MSPs Should Be Talking About InfraGardMichael Goldstein, Travis WoodsGrand Cypress Ballroom HSales2IC
  17. 15:15to 15:45TalkExecutive Session - You Can't Patch BurnoutLarry MeadorGrand Cypress Ballroom I2IC
  18. 16:00to 17:15ExhibitionBoardroom AppointmentsSee personalised agendaEveryone
  19. 17:15to 18:30ExhibitionSolutions PavilionWindsong Ballroom 5-12Everyone
  20. 18:15to 18:30SocialSolutions Pavilion Raffle DrawingWindsong Ballroom 5-12Everyone
  21. 19:30to 20:30Social★ FeaturedNexGen XCellence AwardsManny Villa, Tommy VaughanGrand Cypress Ballroom A-FEveryone
  22. 19:30to 20:30SocialNexGen - Flannel & Flip-Flops Closing ReceptionGrand Cypress Ballroom A-FEveryone
Download the agenda (PDF)

Agenda from the organiser. Always check their app on the day.

After hours

Parties and fringe events

The official evenings and the ones vendors are hosting around it. Some are invite-only, so check the link.

Sat 17 Oct · 18:30-20:30

Channel@Work Project - Rise Against Hunger

The Channel Company (Channel@Work) · Windsong Ballroom 3-4, Hyatt Regency Grand Cypress

Meal packing for charity the evening before NexGen. Registration required, with a $49 participation fee that goes to the charity.

Details ↗
Sun 18 Oct · 18:15-19:15

Welcome Reception

The Channel Company · Grand Cypress Portico & Terrace

Appetisers and drinks to kick off the evening, on the official agenda.

Details ↗
Mon 19 Oct · 17:15-19:15

Solutions Pavilion & Reception

The Channel Company · Windsong Ballroom 5-12

Evening reception among the sponsor booths, with a raffle draw at 7pm.

Details ↗
Tue 20 Oct · 19:30-20:30

NexGen XCellence Awards

The Channel Company · Grand Cypress Ballroom A-F

The closing awards, celebrating standout people and solutions from the event.

Details ↗
Tue 20 Oct · 19:30-20:30

Flannel & Flip-Flops Closing Reception

The Channel Company · Grand Cypress Ballroom A-F

Starts straight after the XCellence Awards. Flannel optional, flip-flops encouraged.

Details ↗

Hosting something? Send it to events@thelanyardhq.com and we'll add it.

The venue

Hyatt Regency Grand Cypress

1 Grand Cypress Blvd, Orlando, FL 32836, USA

Looking down into the Hyatt Regency Grand Cypress atrium, with tiered balconies and palm-planted gardens below
Photo: Josh Hallett, CC BY-SA 2.0
Aerial view of the Hyatt Regency Grand Cypress pool, grottoes and gardens, with the lake beyond (2005)
Photo: Marcel Krohne, CC BY 3.0
The rock waterfall and lagoon-style pool at the Hyatt Regency Grand Cypress (2005)
Photo: Marcel Krohne, CC BY 3.0
  • 779 guest rooms and more than 102,000 sq ft of function space
  • Sits on 21-acre Lake Windsong, with a white sand beach, paddleboats, kayaks and walking trails
  • 36 holes of Jack Nicklaus-designed golf on site
  • Orlando International Airport is 18 miles away, about 25 minutes by car
  • A Walt Disney World Gateway Hotel, with a free daily shuttle to the parks and Disney Springs

Sources: Hyatt Regency Grand Cypress fact sheet (February 2026), Hyatt meetings and Disney shuttle pages, NexGen venue page

The area

Around the venue

Where to stay, where to eat, where to take a call, and what to see. Tap a pin for details.

Map © OpenStreetMap contributors, OpenFreeMap. Walking times are from TfL and the hotels where we have them, otherwise estimated from distance. Hotel prices are the cheapest public rate for one adult across the event nights, checked 14 October 2026; we re-check them the week before.

The venue

  • Hyatt Regency Grand Cypress at the venueThe venue, and the official hotel. 1 Grand Cypress Blvd, Orlando, FL 32836.

Hotels

  • Hyatt Regency Grand Cypress at the venuefrom £228 a nightThe venue itself. Hosted attendees have their room booked by The Channel Company; sponsors book through the Hyatt group link on the venue page. Public price shown here.
  • Candlewood Suites Orlando - Lake Buena Vista 11 min walkfrom £60 a nightWinter Garden Vineland Road. Suites with kitchens; the nearest hotel on foot.
  • Sheraton Resort, Lake Buena Vista Orlando 14 min walkfrom £165 a night12205 S Apopka Vineland Road. Resort with pools, just up the road.
  • Delta Hotels by Marriott Orlando Lake Buena Vista 15 min walkfrom £76 a night12490 S Apopka Vineland Road. A 3-minute drive.
  • Hyatt Place Orlando/Lake Buena Vista 16 min walkfrom £79 a night8688 Palm Parkway. Handy for World of Hyatt members.
  • Crowne Plaza Orlando - Lake Buena Vista 17 min walkfrom £88 a night8686 Palm Parkway, next door to Hyatt Place.
  • Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista 18 min walkfrom £90 a night12191 S Apopka Vineland Road.
  • Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre 19 min walkfrom £90 a night8501 Palm Parkway.
  • AC Hotel by Marriott Orlando Lake Buena Vista 24 min walkfrom £230 a night12799 S Apopka Vineland Road. No public room showing for Monday night when checked.
  • Drury Plaza Hotel Orlando - Disney Springs Area 25 min walkfrom £145 a night2000 Hotel Plaza Blvd, on the Disney Springs side. No public room showing for Sunday night when checked.
  • Wyndham Garden Lake Buena Vista - Disney Springs Area 32 min walkfrom £154 a night1850 Hotel Plaza Blvd, close to Disney Springs. About 5 minutes by car.
  • Holiday Inn Resort Orlando - Lake Buena Vista 33 min walkfrom £91 a night13351 State Road 535. About 5 minutes by car.

Food and drink

  • Four Flamingos, A Richard Blais Florida Kitchen 2 min walkInside the resort. Florida-fresh cooking; a 2025 Michelin recommended restaurant (Hyatt fact sheet).

If you stay on

  • Disney Springs 46 on foot, about 7 by car or the free Hyatt shuttleShops, restaurants and bars. The resort's complimentary shuttle runs to Disney Springs (Hyatt).
Stay on a day

Things to do

Disney Springs

Free to wander: shops, restaurants, bars and live music by the water. The resort's free shuttle runs there.

About 7 by car or Hyatt shuttle min from the venue

More ↗

EPCOT International Food & Wine Festival

Runs 27 August to 21 November 2026: global food and drink marketplaces around the park, plus the Eat to the Beat concerts.

About 16 by car; the Hyatt shuttle also runs to EPCOT min from the venue

More ↗

Halloween Horror Nights, Universal Studios Florida

Select nights from 28 August to 1 November 2026, and Monday 19 October is a Scream Night.

About 18 by car min from the venue

More ↗

Lake Windsong

Right on site: a white sand beach, paddleboats, kayaks, canoes and nature trails for a breather between boardrooms.

On site min from the venue

More ↗

Grand Cypress golf

36 holes of Jack Nicklaus-designed golf, plus an eight-hole pitch and putt, if you can squeeze in a round.

On site min from the venue

More ↗

Four Flamingos

Richard Blais's Florida kitchen inside the resort, a 2025 Michelin recommended restaurant. Good for a client dinner.

On site min from the venue

More ↗
The trip

Getting there and getting about

Checked 14 October 2026.

Airport to the venue

Orlando International Airport (MCO) is 18 miles from the resort, about 25 minutes by car (Hyatt). A taxi takes about 25 minutes and costs roughly $60; Uber puts its average for the route at $44. Hosted attendees have travel arranged by The Channel Company; sponsors book their own.

Getting around

The resort is a Walt Disney World Gateway Hotel, with a free daily shuttle from the lobby to Magic Kingdom (Ticket & Transportation Center), EPCOT and Disney Springs. Most nearby hotels are a short drive or rideshare away. Valet and self-parking are available at the resort for a fee.

Entry for UK visitors

You need an approved ESTA or a US visa before you travel, and your passport must be valid for the whole stay. Apply only on the official ESTA website or app. An ESTA may not cover all business travel, so check the rules if you're travelling for a US company.

Weather

October in Orlando averages about 28°C by day and 20°C at night, with rain on about 8 days in the month (Weather Spark). Hurricane season runs to 30 November.

Money

The currency is the US dollar. The resort has an ATM and currency exchange.

Start early on Monday

There's an optional self-led 1-mile walk or 3-mile run at 6:15am on Monday 19 October, meeting in the Grand Cypress Ballroom Foyer.

Last time

From the last edition, on LinkedIn

Posts from people who were there, shown as they appear on LinkedIn. From the last 19 months only.

Thomas Vaughan III, President, Central Technology Solutions · November 2025
Open on LinkedIn ↗
Jimmy Anigabor, IT operations and AI adoption · October 2025
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Giuseppe Ussia, Infinite IT Solutions · October 2025
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OpenText Cybersecurity, Vendor · October 2025
Open on LinkedIn ↗
HENNGE (North America), Vendor · October 2025
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Scott Barlow, Global Head of MSP & Cloud Alliances, Sophos · October 2025
Open on LinkedIn ↗
James Lenza, Go-to-market leader · October 2025
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